Email Best Practices

Hi, it’s Anthony from Time Technology.

How often do you hear “just send me an email” or you say “I’ll just send you an email”? Research shows that one in every two emails are not read or interpreted correctly—big problem!

Easy to understand why—it’s only words.  No visual, verbal or auditory cues to help interpret what’s being said.  Average number of emails per day is 123 and will increase given how we are working post-COVID-19.

Often emails are done in haste when scrolling through the inbox or on a mobile device just to get it off our plate.  Email is a great tool if used well.

Here are some tips to improve the poor understanding of email:

  • Make sure the subject line is clear, gives you the essence of the message and is relevant to the receiver.
  • If you have written or replied in anger or frustration, save as a draft and review it later.
  • Be selective with ccs.  If it will be valuable for a person, cc them, if not, don’t cc them as it’s just junk.
  • Use bullet points to give clarity as they help us be clear.
  • Ask the question. Is this the best way to communicate this message?
  • Be mindful. Short, sharp responses can cause angst.
  • Death knell is when a person looks at your email and says I’ll read it later, and later never comes. It’s in the overflowing inbox of never-get-to emails.

There has never been a better time to explore and embrace a new way of working.  We’d love to share TimeSmart with you.

An old saying is: we don’t know what we don’t know. My number is above, let’s have a zoom call. Nothing to lose! Speak soon.