Managing Communication

Hi, it’s Anthony from Time Technology.

If you ask Google for “communication improvement ideas,” it’s a minefield.  Managing the content of face-to-face, Zoom, Teams, LinkedIn and phone communications is a pain.  Here is a strong process with two parts.  Apply these processes to the 20% of people who you communicate with 80% of the time, you’ll be amazed with the results.

First is the communication itself:

  • Plan. What is it I want to say? Talk with clarity.
  • Response. What did they say? Listen with clarity.
  • Next step. What is the next action and by whom?  Be results-focused.

Second is how do we manage the content of the communication:

  • Record. Where do I record the key points?
  • Retain. Where do I keep it?
  • Retrieve. How do I find it rapidly?

Contacts, OneNote, Notes can be used to capture key points.  Be consistent; decide which one suits and use it.  In a client CRM, this process works so well.  Technology allows us to build a pretty amazing communication history.  Great for record retrieval over a period of time.

There has never been a better time to explore and embrace a new way of working.  We’d love to share TimeSmart with you.

An old saying is: we don’t know what we don’t know. My number is above, let’s have a zoom call. Nothing to lose! Speak soon.